CANCELLING AN ORDER
We provide accurate information and high-quality products to help you make an informed purchase. Cancellations of orders are possible only before shipment. Once an order is shipped, it cannot be canceled.
To cancel an order, log into your account, or send an email to our Customer Support Center at [email protected] with your order ID. Our Customer Service Executive will get back to you within 1-2 business days regarding your cancellation request and the refund will be credited back via the same method of payment for all pre-paid orders. SUPERCABL reserves the right to take the final decision on all cancellations and refund requests.
Guarantee/Warranty
SUPERCABL provides 10 days technical warranty on all items from the date of purchase. All items are delivered with a standard warranty. If you have any problems with your order, please notify us within this duration. You agree to pay for the return shipping on exchanges and returns. We will replace or repair the damaged products free of cost. In case we do not have the product in stock to provide a replacement, we will issue a 100% refund. No warranty will apply if the product has been subject to misuse, physical damages, external electrical faults, malfunction resulting from water, fire, mishandling, accidents, modification, or has been altered in any way.
The Warranty Is Not Applicable
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On replacement due to corrosion, rust, stain, etc.
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Defect or damage caused due to mishandling, negligence or improper use
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Not used as specified in the user manual
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Tampering or breakage
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Abnormal voltage
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Faulty electrical connection or wirings
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Lack of proper maintenance
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Improper storage
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Rodent infestation
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Normal wear and tear
The warranty shall stand valid as stated herein. Any disputes arising in connection with this warranty shall be governed by the laws of India. For more warranty information refer to our Terms and Conditions.
To exchange a product, please send photos of damaged products to us. Our team will estimate the damages then decide the best way to exchange the product.